Use Cases — HR

HR Services Agent

Gives each employee a personalized HR assistant that knows their contract, entitlements, and personal data. Answers questions about remaining leave, benefits, and supports self-service updates like bank details.

Deploy this agent All HR agents

Billing unit

Per request handled

Pay only for the value delivered. No upfront cost.

The result

Employees get instant, personalized answers about their own data and can update non-sensitive information autonomously. HR handles only exceptions.

The problem

What happens without this agent.

Before

Employees contact HR to ask about their remaining vacation days, benefits, or to update personal information. These requests are simple but consume significant HR bandwidth.

How it works

Step by step: how the HR Services Agent operates.

Every action is logged, auditable, and executed inside your Microsoft 365 environment. Nothing leaves your tenant.

  1. 1

    Employee authenticates via Microsoft Entra ID (SSO)

  2. 2

    Agent retrieves the employee's personal record from the HRIS

  3. 3

    Answers questions: remaining leave, benefit entitlements, contract terms

  4. 4

    Supports self-service updates: bank account details, personal address, emergency contacts

  5. 5

    Logs all interactions for HR audit trail

  6. 6

    Escalates complex requests (e.g. contract amendments) to HR team

Why it matters

Built for your Human Resources team.

The HR Services Agent is designed specifically for Human Resources processes. It connects to your existing systems, works inside your Microsoft 365 environment, and delivers measurable results from day one.

  • Zero upfront cost

    Development is fully covered. You pay only per request handled, starting from the first one the agent handles.

  • Inside your perimeter

    The agent operates entirely within your Microsoft 365 tenant. No data is shared with third-party platforms.

  • Agreed metrics, transparent pricing

    Before deployment, we agree what success looks like and how much each action costs. No surprises.

  • Production-ready in weeks

    We scope, build, and deploy in a structured sprint. Your team sees results within the first billing cycle.

Before vs. After

Without the agent

Employees contact HR to ask about their remaining vacation days, benefits, or to update personal information. These requests are simple but consume significant HR bandwidth.

With the agent

Employees get instant, personalized answers about their own data and can update non-sensitive information autonomously. HR handles only exceptions.

FAQ

Common questions about the HR Services Agent.

What does the HR Services Agent do?
Gives each employee a personalized HR assistant that knows their contract, entitlements, and personal data. Answers questions about remaining leave, benefits, and supports self-service updates like bank details.
What is the business impact of the HR Services Agent?
Employees get instant, personalized answers about their own data and can update non-sensitive information autonomously. HR handles only exceptions.
How is the HR Services Agent deployed?
The HR Services Agent is deployed directly inside your Microsoft 365 environment. It integrates with your existing tools — Teams, SharePoint, your Human Resources systems — through secure MCP connectors. There is zero upfront cost: the agent is built to your specifications and you pay only per request handled.
How much does the HR Services Agent cost?
The HR Services Agent follows theywork365's pay-per-action model: you pay only per request handled, with no upfront development fee. Pricing is agreed before deployment based on your expected usage volume. This means the ROI is calculable from day one.
Related agents

Other Human Resources agents you can deploy.

View all HR agents

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