Use Cases — IT

Account Provisioning Agent

Receives new hire information from HR and automatically creates all required accounts — Microsoft 365, SAP, and any other system the employee needs — following a defined provisioning workflow with mandatory IT operator approval before credentials are delivered.

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Billing unit

Per account created

Pay only for the value delivered. No upfront cost.

The result

All accounts are created automatically as soon as HR confirms the new hire. Every step follows the approved provisioning sequence. An IT operator reviews and approves before credentials are sent. The new employee has everything they need, ready on day one.

The problem

What happens without this agent.

Before

Account provisioning is a manual, multi-step process handled by IT after receiving an email from HR. Accounts are created in different systems at different times, creating delays on the employee's first day. Steps are missed, passwords are shared insecurely, and there is no audit trail.

How it works

Step by step: how the Account Provisioning Agent operates.

Every action is logged, auditable, and executed inside your Microsoft 365 environment. Nothing leaves your tenant.

  1. 1

    HR confirms the new hire in the HRIS — role, department, start date, and required systems trigger the agent

  2. 2

    Agent generates the provisioning plan: list of accounts required based on role and department

  3. 3

    Creates the Microsoft 365 account: mailbox, Teams license, SharePoint access groups

  4. 4

    Creates the SAP account with the correct role profile and access permissions for the employee's function

  5. 5

    Provisions all additional system accounts defined by the role template (ERP, ITSM, VPN, shared drives)

  6. 6

    Sends a provisioning summary to the IT operator for review and approval before any credentials are released

  7. 7

    Upon IT operator approval, delivers credentials securely to the new hire and notifies HR and the line manager

Why it matters

Built for your IT Support team.

The Account Provisioning Agent is designed specifically for IT Support processes. It connects to your existing systems, works inside your Microsoft 365 environment, and delivers measurable results from day one.

  • Zero upfront cost

    Development is fully covered. You pay only per account created, starting from the first one the agent handles.

  • Inside your perimeter

    The agent operates entirely within your Microsoft 365 tenant. No data is shared with third-party platforms.

  • Agreed metrics, transparent pricing

    Before deployment, we agree what success looks like and how much each action costs. No surprises.

  • Production-ready in weeks

    We scope, build, and deploy in a structured sprint. Your team sees results within the first billing cycle.

Before vs. After

Without the agent

Account provisioning is a manual, multi-step process handled by IT after receiving an email from HR. Accounts are created in different systems at different times, creating delays on the employee's first day. Steps are missed, passwords are shared insecurely, and there is no audit trail.

With the agent

All accounts are created automatically as soon as HR confirms the new hire. Every step follows the approved provisioning sequence. An IT operator reviews and approves before credentials are sent. The new employee has everything they need, ready on day one.

FAQ

Common questions about the Account Provisioning Agent.

What does the Account Provisioning Agent do?
Receives new hire information from HR and automatically creates all required accounts — Microsoft 365, SAP, and any other system the employee needs — following a defined provisioning workflow with mandatory IT operator approval before credentials are delivered.
What is the business impact of the Account Provisioning Agent?
All accounts are created automatically as soon as HR confirms the new hire. Every step follows the approved provisioning sequence. An IT operator reviews and approves before credentials are sent. The new employee has everything they need, ready on day one.
How is the Account Provisioning Agent deployed?
The Account Provisioning Agent is deployed directly inside your Microsoft 365 environment. It integrates with your existing tools — Teams, SharePoint, your IT Support systems — through secure MCP connectors. There is zero upfront cost: the agent is built to your specifications and you pay only per account created.
How much does the Account Provisioning Agent cost?
The Account Provisioning Agent follows theywork365's pay-per-action model: you pay only per account created, with no upfront development fee. Pricing is agreed before deployment based on your expected usage volume. This means the ROI is calculable from day one.
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