Use Cases — IT

Incident Summarizer

After each major incident, automatically generates a structured post-mortem report: timeline, root cause, impact, resolution steps, and preventive actions — ready for the IT team to review and sign off.

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Billing unit

Per report generated

Pay only for the value delivered. No upfront cost.

The result

Every incident has a structured post-mortem ready within hours. Preventive actions are tracked. The same incident doesn't happen twice.

The problem

What happens without this agent.

Before

Post-mortems are written days after the incident, from memory, and are often skipped under time pressure. Lessons are never captured and incidents repeat.

How it works

Step by step: how the Incident Summarizer operates.

Every action is logged, auditable, and executed inside your Microsoft 365 environment. Nothing leaves your tenant.

  1. 1

    Incident closure in ITSM triggers the agent

  2. 2

    Agent reads incident record: timeline, actions taken, parties involved

  3. 3

    Correlates with monitoring logs and ticket history

  4. 4

    Generates structured post-mortem: timeline, root cause, impact, fix

  5. 5

    Proposes 3–5 preventive actions with suggested owners

  6. 6

    Posts report to IT team channel and creates follow-up tasks

Why it matters

Built for your IT Support team.

The Incident Summarizer is designed specifically for IT Support processes. It connects to your existing systems, works inside your Microsoft 365 environment, and delivers measurable results from day one.

  • Zero upfront cost

    Development is fully covered. You pay only per report generated, starting from the first one the agent handles.

  • Inside your perimeter

    The agent operates entirely within your Microsoft 365 tenant. No data is shared with third-party platforms.

  • Agreed metrics, transparent pricing

    Before deployment, we agree what success looks like and how much each action costs. No surprises.

  • Production-ready in weeks

    We scope, build, and deploy in a structured sprint. Your team sees results within the first billing cycle.

Before vs. After

Without the agent

Post-mortems are written days after the incident, from memory, and are often skipped under time pressure. Lessons are never captured and incidents repeat.

With the agent

Every incident has a structured post-mortem ready within hours. Preventive actions are tracked. The same incident doesn't happen twice.

FAQ

Common questions about the Incident Summarizer.

What does the Incident Summarizer do?
After each major incident, automatically generates a structured post-mortem report: timeline, root cause, impact, resolution steps, and preventive actions — ready for the IT team to review and sign off.
What is the business impact of the Incident Summarizer?
Every incident has a structured post-mortem ready within hours. Preventive actions are tracked. The same incident doesn't happen twice.
How is the Incident Summarizer deployed?
The Incident Summarizer is deployed directly inside your Microsoft 365 environment. It integrates with your existing tools — Teams, SharePoint, your IT Support systems — through secure MCP connectors. There is zero upfront cost: the agent is built to your specifications and you pay only per report generated.
How much does the Incident Summarizer cost?
The Incident Summarizer follows theywork365's pay-per-action model: you pay only per report generated, with no upfront development fee. Pricing is agreed before deployment based on your expected usage volume. This means the ROI is calculable from day one.
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