Use Cases — Sales

Churn Prediction Agent

Identifies customers at high risk of churn by analyzing product usage, engagement patterns, support history, contract status, and external signals — giving the team time to intervene before the decision is made.

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Billing unit

Per risk profile generated

Pay only for the value delivered. No upfront cost.

The result

At-risk customers are flagged 60–90 days before their renewal. The team has time to run a save campaign, address the root cause, and turn the situation around.

The problem

What happens without this agent.

Before

Churn is only confirmed when the customer cancels or doesn't renew. By then, the relationship has deteriorated over months without any visible signal in the system.

How it works

Step by step: how the Churn Prediction Agent operates.

Every action is logged, auditable, and executed inside your Microsoft 365 environment. Nothing leaves your tenant.

  1. 1

    Agent monitors all active customer accounts continuously

  2. 2

    Reads engagement signals: product usage frequency, feature adoption, login recency

  3. 3

    Analyzes support ticket volume, sentiment, and unresolved issues

  4. 4

    Applies churn prediction model trained on historical churn patterns

  5. 5

    Flags high-risk accounts with a risk score and contributing factors

  6. 6

    Sends weekly churn risk report to CS and Sales teams with account-level actions

Why it matters

Built for your Sales team.

The Churn Prediction Agent is designed specifically for Sales processes. It connects to your existing systems, works inside your Microsoft 365 environment, and delivers measurable results from day one.

  • Zero upfront cost

    Development is fully covered. You pay only per risk profile generated, starting from the first one the agent handles.

  • Inside your perimeter

    The agent operates entirely within your Microsoft 365 tenant. No data is shared with third-party platforms.

  • Agreed metrics, transparent pricing

    Before deployment, we agree what success looks like and how much each action costs. No surprises.

  • Production-ready in weeks

    We scope, build, and deploy in a structured sprint. Your team sees results within the first billing cycle.

Before vs. After

Without the agent

Churn is only confirmed when the customer cancels or doesn't renew. By then, the relationship has deteriorated over months without any visible signal in the system.

With the agent

At-risk customers are flagged 60–90 days before their renewal. The team has time to run a save campaign, address the root cause, and turn the situation around.

FAQ

Common questions about the Churn Prediction Agent.

What does the Churn Prediction Agent do?
Identifies customers at high risk of churn by analyzing product usage, engagement patterns, support history, contract status, and external signals — giving the team time to intervene before the decision is made.
What is the business impact of the Churn Prediction Agent?
At-risk customers are flagged 60–90 days before their renewal. The team has time to run a save campaign, address the root cause, and turn the situation around.
How is the Churn Prediction Agent deployed?
The Churn Prediction Agent is deployed directly inside your Microsoft 365 environment. It integrates with your existing tools — Teams, SharePoint, your Sales systems — through secure MCP connectors. There is zero upfront cost: the agent is built to your specifications and you pay only per risk profile generated.
How much does the Churn Prediction Agent cost?
The Churn Prediction Agent follows theywork365's pay-per-action model: you pay only per risk profile generated, with no upfront development fee. Pricing is agreed before deployment based on your expected usage volume. This means the ROI is calculable from day one.
Related agents

Other Sales agents you can deploy.

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