Use Cases — Quality & Compliance

Stay audit-ready. Catch issues before they become failures.

Non-conformity tracking, audit preparation, regulatory monitoring, SOP review — theywork365 quality agents keep your processes compliant and your documentation current, inside your M365 environment.

Start your first Quality agent How it works

  • 100%

    Non-conformities tracked

  • 0

    Missed compliance deadlines

  • Always

    Audit-ready documentation

The challenge

Quality and compliance teams carry enormous administrative responsibility: tracking non-conformities, maintaining SOPs, preparing for audits, monitoring regulatory changes. Much of this work is structured and repeatable — exactly where AI agents deliver the highest leverage. theywork365 quality agents automate the tracking and documentation work so your team focuses on root cause analysis, supplier relationships, and continuous improvement.

Agents

What Quality agents can do for you.

Each agent is built specifically for your processes and data. Pricing is per action — you pay only for the value delivered.

  1. 01

    Non-Conformity Tracker

    per Issue processed

    Logs quality issues from multiple sources, categorizes them by severity and type, routes to the correct team, tracks resolution status, and flags overdue items — keeping your quality register complete and current.

    Before

    Non-conformities are reported via email and logged manually in spreadsheets. Categorization is inconsistent. Overdue items go unnoticed until an audit.

    After

    Every issue is logged, categorized, and routed automatically. The quality manager has a real-time view of open non-conformities and resolution status.

    How the agent works — step by step

    1. 1

      Issue reported via Teams, email, or quality portal

    2. 2

      Agent reads the report and classifies: category, severity, area affected

    3. 3

      Routes to the correct team or individual based on type and location

    4. 4

      Creates record in quality management system with all details

    5. 5

      Sends reminder alerts when resolution is overdue

    6. 6

      Generates weekly non-conformity register report for quality manager

  2. 02

    Audit Preparation Agent

    per Audit prepared

    Collects, organizes, and verifies all documentation required for an upcoming internal or external audit — flagging missing evidence and ensuring every requirement is covered before the auditor arrives.

    Before

    Audit preparation takes 2–4 weeks of manual document collection across departments. Missing evidence is discovered on audit day. The team is exhausted before the audit starts.

    After

    The agent handles document collection 6 weeks before the audit. Gaps are identified and addressed with time to spare. The audit runs smoothly.

    How the agent works — step by step

    1. 1

      Audit date and standard (ISO, sector-specific) entered into the system

    2. 2

      Agent generates a checklist of required evidence based on the standard

    3. 3

      Reaches out to document owners in each department for required files

    4. 4

      Collects and organizes evidence in a structured SharePoint audit folder

    5. 5

      Flags missing or expired documents and chases owners with reminders

    6. 6

      Generates pre-audit readiness report 2 weeks before the audit date

  3. 03

    Regulatory Monitor

    per Alert sent

    Monitors official regulatory sources in your relevant jurisdictions and standards bodies for changes. Alerts the compliance team immediately with a summary of what changed and recommended actions.

    Before

    Regulatory changes are tracked by subscribing to newsletters and relying on industry contacts. Changes are often noticed weeks late, leaving insufficient time to adapt.

    After

    The compliance team is alerted within 24 hours of any relevant regulatory change. They have time to assess the impact and plan the response before it becomes urgent.

    How the agent works — step by step

    1. 1

      Agent monitors defined regulatory sources: official bodies, standards organizations

    2. 2

      Scans for changes relevant to your industry, geography, and certifications

    3. 3

      Extracts key changes: what changed, effective date, impact scope

    4. 4

      Sends immediate alert to compliance team via Teams with summary

    5. 5

      Attaches the relevant regulatory text and links to official source

    6. 6

      Logs all alerts in the compliance monitoring register

  4. 04

    SOP Review Agent

    per SOP reviewed

    Periodically reviews Standard Operating Procedures against current processes, regulations, and industry standards. Flags outdated content, inconsistencies, and gaps — and drafts suggested updates for review.

    Before

    SOPs are reviewed annually at best, often reactively after an audit finding. Outdated procedures create compliance risk and operational inconsistency.

    After

    Every SOP has a scheduled review cycle. The agent flags what needs updating and suggests edits. The quality team approves changes instead of writing them from scratch.

    How the agent works — step by step

    1. 1

      Agent runs scheduled review based on each SOP's defined review interval

    2. 2

      Reads the SOP and compares against current process documentation

    3. 3

      Checks for references to outdated regulations, systems, or roles

    4. 4

      Identifies gaps: missing steps, unclear instructions, undocumented exceptions

    5. 5

      Drafts suggested updates and posts to SOP owner in Teams for review

    6. 6

      Updates version log and review date upon approval

  5. 05

    Supplier Quality Agent

    per Report processed

    Monitors supplier quality KPIs from incoming inspection data and supplier reports. Flags performance deviations, triggers corrective action requests, and tracks resolution — keeping your supplier quality program active.

    Before

    Supplier quality is reviewed in quarterly meetings using data that's already months old. Poor performers continue without intervention until a serious failure occurs.

    After

    Supplier quality deviations are flagged as they happen. Corrective action requests are triggered automatically. The quality team manages by exception.

    How the agent works — step by step

    1. 1

      Supplier submits quality report or inspection data arrives from goods receipt

    2. 2

      Agent reads data and compares to supplier quality KPIs and acceptable ranges

    3. 3

      Flags deviations: defect rate above threshold, late delivery, documentation missing

    4. 4

      Triggers corrective action request to supplier with specific issue details

    5. 5

      Tracks supplier response and resolution timeline

    6. 6

      Generates monthly supplier quality scorecard for procurement and leadership

Explore other areas

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CRM & Customer Success

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